====== Frequently Asked Questions ======

===== Do you have a problem? =====

Write an E-Mail to the our Team with the following information:
  * On which system the problem occured?
  * What you have done?
  * What was expected?
  * What happened instead?

Please provide commands and output in text form.

===== How do I change my password? =====
You may change your password on every Unix machine in the lab with the passwd command or here any time.

===== What are the password requirements? =====
Your password must meet the following requirements:

  * Passwords must not contain your user’s entire Account Name or entire Full Name. Both checks are not case sensitive.
  * Passwords must have a minimum length of eight (8) characters.
  * Passwords must contain characters from three (3) of the following five categories:
    * Uppercase characters of European languages (A through Z, with diacritic marks, Greek and Cyrillic characters)
    * Lowercase characters of European languages (a through z, sharp-s, with diacritic marks, Greek and Cyrillic characters)
    * Base 10 digits (0 through 9)
    * Nonalphanumeric characters: ~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/
    * Any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages.

===== How can I install software? =====
If you have granted sudo rights to a VM, you can install the software of your choice. Otherwise, you have to prepare a docker container including your needed software.

===== Can I get root access on the assigned resource? =====
In general no. If you have special requirements, please contact us.

===== I am not sure how to connect to the assigned machine. =====
You have to connect to the VPN first, and then ssh to the assigned resource.

===== Where can I store big data? =====
Up to 20 GB can be stored permanently in your home directory. Short term (< 2 months) space up to 100 GiB. If you need more, please contact us.

===== How can colleagues from my project access the resources? =====
For other project members you can request additional user accounts. Please do so via the FSOC Portal.

===== I need a special software or resource =====
Please contact us.

===== In which timezone are the assigned timeslots? =====
CET - Central European Time (Berlin local time).